Terms of Use

1. Who we are and what Kontora does

Ce document est offert en français : version française. The French version is presented to you first. You may choose to be bound by this English version instead, by ticking the box provided for it before you pay or set up payouts.

Kontora is an online marketplace operated by [LEGAL ENTITY NAME] ("Kontora", "we", "us"), 1605 avenue de Queylus, Montréal, QC H2M 1E2. Collectors and small shops ("sellers") list trading cards and collectibles; you ("buyer") buy from them.

• Kontora is the platform. We run the website, take your payment through our payment processor Stripe, send each seller their share, and provide the Kontora Guarantee.
• Each seller is responsible for their items. The seller writes the listing, sets the price and condition, packs the order and ships it to you. The contract for the item is between you and the seller.
• Kontora does not own, inspect or store the items listed, except where we say so on a listing.

Kontora is not affiliated with, sponsored or endorsed by any game publisher. Pokémon, Magic: The Gathering, Yu-Gi-Oh!, One Piece Card Game, Disney Lorcana, Riftbound and other names are trademarks of their respective owners.

2. Who can use Kontora

• You need a shipping address in Canada or the United States. Delivery to Saskatchewan and Manitoba is not available yet. Delivery to the United States is available from sellers who offer it: prices are in Canadian dollars, no Canadian sales tax is charged, and the seller prepays US duties, so nothing is due at delivery. [LAWYER: CONFIRM FOR US BUYERS]
• You must be at least 18 to buy, or at least 14 with the permission and supervision of a parent or guardian who is responsible for the purchase. People under 14 may not create an account.
• You must be at least 18 to sell. See the Seller Agreement.
• One person, one account. Keep your password private; you are responsible for activity on your account. Tell us at support@kontoramarket.com if you think someone else has access.

3. What we show you before you pay

Before you confirm an order, the checkout page shows, for each seller package:

• the seller's shop name and province (after you order, you can message the seller from your order page);
• each item, with its condition (or grading company and grade), language, quantity and unit price;
• the shipping method (untracked Lettermail or tracked) and its price;
• the sales taxes for your province (GST, HST, PST, QST or RST), shown as separate lines;
• the total in Canadian dollars;
• an estimated delivery window;
• a link to these terms, to Shipping, Returns and the Kontora Guarantee and to the cancellation and refund rules.

No hidden fees. Every mandatory charge is included in the total shown before you pay. We do not add fees after checkout: the Kontora service fee (5% of the item price) is already included in every price shown. You can review and correct your cart and address, and accept or decline, before you pay.

4. Placing an order and confirmation

When you pay, you make an offer to buy the items in your cart from their sellers. The order is confirmed when payment succeeds. We then email you a confirmation with the order number, the seller details, the items, prices, shipping, taxes, total, delivery estimate and these terms (or a link to the version that applied). Keep it for your records; it is also available in your account.

Offers. Where a seller accepts offers, you can propose a lower price. An offer is not a purchase and nothing is charged. If the seller accepts it (or you accept the seller's counteroffer), the item is held for you for 48 hours at the agreed price, and the purchase happens only when you pay at checkout. If you do not pay in time, the hold ends; repeated unpaid offers may pause your ability to make offers for a while.

Lots. A seller may list a lot: a bulk box, a mixed lot, or several items sold together. A lot is sold as its seller describes and photographs it; for a lot of many cards, the card count is the seller's estimate. Its shipping price is set by the seller and shown before you pay, and it ships tracked. The Kontora Guarantee covers a lot that is not as described.

If an item turns out to be unavailable (for example, it sold elsewhere at the same moment), the seller or Kontora will cancel that item and refund you in full, including its share of shipping and tax.

If a listing shows an obvious error in price or description, we may cancel the affected item before it ships and refund you in full.

5. Prices, taxes and payment

• All prices are in Canadian dollars (CAD).
• Kontora service fee: Kontora charges buyers a service fee of 5% of the price of each item. It is already included in every price shown on Kontora, and checkout shows it as its own line, "Kontora service fee". The total you pay is the sum of the prices shown, the shipping and the sales tax: nothing is added at checkout. The fee is Kontora's: it is not paid to the seller. If an item is cancelled or refunded in full, its service fee is refunded with it.
• Sales tax is charged according to the province of your shipping address, on items and shipping.
• Reference prices shown on catalogue pages are market estimates for information only. They are not offers. The offer is the seller's listing price.
• Payment is processed by Stripe on a secure Stripe Checkout page. Kontora does not see or store your full card number. The charge appears on your statement under Kontora's name.
• Each seller is paid separately: a cart with items from several sellers is charged once per seller, and each seller's items form a separate order and contract with its own receipt. If you choose "Save my card to pay the other sellers in this order", Stripe keeps your card on file for Kontora only to charge the other sellers of that cart, then removes it within an hour. If one of these charges fails, the orders already paid stay valid and you can pay the remaining seller with another card.

6. Shipping and delivery

Sellers ship within 3 business days of your order. Shipping rules, tracked and untracked methods and what happens if a package is late are explained in Shipping, Returns and the Kontora Guarantee.

7. Cancelling an order

• Before shipping: if the seller has not shipped a package within 3 business days of your payment, you can cancel it from your order page and it is refunded in full. Before then, write to support to ask for a cancellation.
• Your legal rights: where consumer protection law gives you a right to cancel, you may use it, and nothing in these terms limits it. For example, the Ontario rules on internet agreements and the Quebec rules on distance contracts allow a consumer to cancel in certain cases, such as when required information was not disclosed before the contract, when a copy of the contract was not provided, or when the goods are not delivered within a set time after the promised delivery date. Where a refund is due under those rules, we will process it within the time the law requires.
• To cancel, use your order page or write to support@kontoramarket.com with your order number.
• Refunds go back to the original payment method.

8. The Kontora Guarantee

If your item does not arrive, or arrives significantly not as described, you can open a claim and get a refund. Return shipping, when a return is needed, is paid by the seller or by Kontora, never by you. Full rules are in the Kontora Guarantee. The Guarantee is in addition to your legal rights, not instead of them.

9. Using Kontora fairly

You agree not to:

• break the law, or buy or sell anything listed in Prohibited Items;
• arrange to pay a seller outside Kontora for an item found on Kontora (those sales are not covered by the Guarantee);
• harass sellers or other users, or post false reviews;
• scrape, copy or resell the site's data, overload the service, or try to get around security measures;
• open claims you know are false.

We may suspend or close an account only for a serious reason, such as a serious or repeated breach of these rules, fraud or a legal requirement. We tell you the reason and give you at least 7 days' notice, except in cases of fraud, safety or legal requirements. You may ask once for a review, by email to our support address, within 30 days. Orders already paid are still handled under these terms.

10. Reviews, messages and content

You keep ownership of reviews and messages you post. You allow Kontora to display them on the service for as long as they are relevant to it. We may remove content that breaks these terms or the law. Catalogue names, images and data belong to their respective owners and are shown for identification only.

11. Our responsibility

To the extent permitted by law:

• Kontora is not the seller of items listed by sellers and does not guarantee a seller's description, except as set out in the Kontora Guarantee.
• Kontora is not liable for indirect losses, such as lost profit or the loss of an expected resale value.
• Kontora's total liability for a given order is limited to the amount you paid for that order.

These limits do not apply where the law does not allow them, including for losses caused by our intentional or gross fault. If you are a consumer in Quebec or in another province with similar rules, you keep all the rights that consumer protection law gives you, and nothing here excludes or limits them.

12. Problems and disputes

1. Contact the seller through your order page. Most issues are solved there.
2. If that does not work, open a Guarantee claim or write to support@kontoramarket.com. We reply within 2 business days.
3. If you are still not satisfied, you may contact the consumer protection office in your province (in Quebec, the Office de la protection du consommateur), or go to court.

Nothing here prevents you from asking your card issuer for a chargeback where the law allows it. While a chargeback is open, we may pause the related Guarantee claim so you are not refunded twice.

13. Governing law

These terms are governed by the laws of Quebec and the federal laws of Canada that apply there. If you are a consumer, you also keep the protection of the mandatory laws of the province where you live, and you may bring a claim in the courts of your province.

14. Changes to these terms

We may update these terms. We show the date of the last update at the top of this page. Important changes are announced by email or on the site at least 30 days before they take effect. The terms that apply to an order are the ones in force when you placed it.

15. Language

These terms are available in French and in English, and the French version is presented first. On the English site, you are bound by the English version only if you expressly ask for it, by ticking the box provided for it before you pay; we keep with your order which version binds you. If the two versions differ, the version more favourable to the consumer applies.

Receipts are sent in the language of the site you ordered from; an English receipt also carries its French version. What sellers write (notes, descriptions, store pages) is shown on the French site with an automatic French translation, marked as such, with a link to the seller's original.

16. Contact

[LEGAL ENTITY NAME]
Email: support@kontoramarket.com
Phone: 438-874-5056
Mail: 1605 avenue de Queylus, Montréal, QC H2M 1E2