Seller Agreement

1. Who can sell

Ce document est offert en français : version française. The French version is presented to you first. You may choose to be bound by this English version instead, by ticking the box provided for it before you pay or set up payouts.

• You are at least 18 years old and a resident of Canada, or a business registered in Canada.
• Before your first sale ships, you complete onboarding with Stripe Express, including Stripe's identity verification, and keep your Stripe account in good standing. Until then you may list a limited number of items, and buyers see them but cannot pay for them: each payment goes to your own Stripe account, which Stripe must have verified. You also accept the Stripe Connected Account Agreement.
• You ship from an address in Canada.
• You give accurate information and keep it up to date.

2. Listings

• List only items you own and have in hand, ready to ship. No pre-orders at this time.
• Choose the correct catalogue product, set, number, finish (for example Holofoil) and language.
• Describe any defect, alteration, signature or misprint.
• Your price is the price of the item in CAD, before shipping and taxes.
• If you turn on offers, accepting an offer (or a buyer accepting your counteroffer) holds the item for that buyer for 48 hours at the agreed price. Do not sell it elsewhere during the hold. The sale happens only when the buyer pays.
• Do not list anything in Prohibited Items.
• Write your own descriptions and use your own photos. Do not copy other sellers' photos.

3. Condition and grading accuracy

Every single card must have one of these conditions. When in doubt, choose the lower one.

• Graded cards: give the grading company, the grade and the certification number exactly as printed on the label. Show the front and back of the slab in your photos. Graded cards have no separate condition.
• Sealed product must be factory sealed as released by the publisher.
• Photos must show the actual item for items over $50, graded cards and sealed product.

4. Shipping

• Ship within 3 business days of the order, and mark the order shipped with the tracking number when there is one.
• Use the method chosen at checkout. Untracked Lettermail is allowed only for a package under $50 with no sealed or graded item; anything else must be tracked.
• Your first 10 sales ship tracked, whatever their amount: each of these packages needs a tracking number.
• Protect cards properly: at minimum a sleeve and a rigid holder (toploader or similar) inside the envelope; sealed product and slabs in a box or padded mailer.
• You set your Lettermail and tracked shipping prices and, if you want, an order amount above which tracked shipping is free. You may also set a price to ship to the United States, including the Zonos customs fee: those packages ship tracked as a parcel or packet (never Lettermail), each with a Zonos Declaration ID and duties prepaid by you, and you give each item's country of origin (where it was made). The lost-letter rules do not apply to them.
• For a package of $250 or more, we recommend a signature on delivery (for example Canada Post Signature option). It is your choice: without a signature, a claim that the package did not arrive is at your cost, even if tracking shows it delivered.
• If you cannot ship in time, cancel the order so the buyer is refunded. Repeated late shipping can lead to suspension.
• Delivery to Saskatchewan and Manitoba is not available yet.

Full buyer-facing rules: Shipping.

5. The Kontora Guarantee and your obligations

• Respond to buyer messages and claims within 2 business days.
• If an item is not received or is significantly not as described, Kontora may refund the buyer under the Kontora Guarantee.
• When the cause is on your side (wrong item, condition overstated, not shipped, insufficient packaging, no tracking where tracking was required), you bear the refund and the return shipping. Kontora may recover these amounts by reversing the transfer to your Stripe account or by deducting them from future transfers.
• For untracked Lettermail sent in line with these rules and reported lost, Kontora refunds the buyer, up to $50 per order, and you keep your payout. If more than 3 of your Lettermail packages are reported lost within 90 days, Kontora may require you to ship tracked and you bear later losses.
• Seller protection: when tracking shows delivery to the buyer's address, with a signature for a package of $250 or more, you keep your payout if the buyer says the item did not arrive. Kontora handles the buyer.
• Returns: for a claim that an item over $50 is not as described, the buyer returns it with tracking before the refund. You have 3 business days after the return is delivered to confirm it, or to report that it does not match what you sent. For items of $50 or less, Kontora may refund without a return.
• Returned items must be accepted. You may report a return that does not match what you sent; Kontora will review the evidence from both sides.

6. Prohibited items and counterfeits

You must follow the Prohibited Items policy. Selling counterfeits, proxies, resealed product or fake slabs leads to removal of the listing, refund of buyers at your expense and, in serious or repeated cases, closure of your shop and, where appropriate, a report to the authorities.

7. Fees and payouts

• Fees: a 5% selling fee, with payment processing of 4% + $0.70 per order. The percentages are on the item price of each item sold; the $0.70 is charged once per order (one package from you), and never takes your fees above the amount payment processing is charged on. No listing fees, no monthly fees. No fees on sales tax. No fees on shipping, except payment processing for Founding Partners (below).
• Payment processing covers card processing (including Apple Pay and Google Pay) and payouts through Stripe; Stripe charges you nothing more for a sale on Kontora.
• Founding Partners are shops we approve for the Founding Partner program. Shops approved on or before June 30, 2027: 0% Kontora selling fee until June 30, 2027; from July 1, 2027 the selling fee is 5%. Shops approved after June 30, 2027: a selling fee of 2.5% of the item price instead of 5%, from approval until their 100th delivered order or 180 days after approval, whichever comes first. For Founding Partners, payment processing (4% + $0.70 per order) applies to the item price and the shipping.
• Fee changes: we tell you in writing at least 30 days before any change to your fees applies, with the new terms, the terms they replace and the date. If you do not accept the change, you can close your shop at no cost before it applies. Orders placed before the change keep the old fees.
• Kontora does not guarantee any sale, sale volume or price.
• The buyer's payment goes to your Stripe account at once: the item price plus the shipping you charged and any sales tax you collect yourself, minus the selling fee, payment processing and the tax on them, and minus any sales tax Kontora collects. Your Stripe account's payouts are set to manual and Kontora releases them.
• When you mark a package shipped, Kontora releases its payout to your bank account. Until you have 10 completed sales and your first 30 days on Kontora, it is released 7 days after shipping, or sooner when the buyer confirms receipt. A payout waits while a claim or a chargeback is open, and is never held more than 85 days after the payment. Stripe may take a few days to make a new payment available before it can be paid out.
• If an item is cancelled or fully refunded, no fees are kept on it.

Details and examples: Fees and Payouts.

8. Taxes

• Income tax: you are responsible for reporting your income from sales and paying your own income tax.
• Platform reporting: under Part XX of the federal Income Tax Act and the equivalent Quebec rules, Kontora is a reporting platform operator. We must collect information about you (such as your legal name, address, date of birth or business number, and tax identification number) and report your sales and the amounts paid to you to the Canada Revenue Agency and Revenu Québec each year, by January 31 for the previous calendar year. We give you a copy of what we report. If you do not provide the required information after reminders, we may hold your transfers or suspend your shop until you do.
• Your tax status: before buyers can pay for your listings, you tell us whether you sell as a private collector (cards or sealed products from your own collection, sold now and then, not as a business) or as a business. A business gives its legal name and, if it has them, its GST/HST and QST numbers. Keep this up to date. We may review a private collector's sales that look like business activity and ask you to update your status.
• Sales tax (GST/HST, QST, PST, RST): Kontora works out the sales tax on each package from the buyer's province and your status, and the buyer pays it at checkout.
  • Business with a GST/HST number: you charge the GST/HST, and the QST if you have a QST number. It is added to your payout and you remit it.
  • Private collector, or business without numbers: Kontora charges and remits the GST/HST and QST as the marketplace operator, as federal and Quebec law require. You do not charge or remit it yourself.
  • Provincial sales tax (PST, RST): charged and remitted by Kontora in the provinces where it collects it, on private collectors' and businesses' sales alike. In British Columbia, Kontora collects PST once it is registered there. Kontora delivers to Saskatchewan and Manitoba only once it collects their tax.
• Tax on Kontora's fees: once Kontora is registered, GST/HST is charged on Kontora's fees only if you have a GST/HST number, and QST only if you have a QST number, at the rate of your province, and taken from your payout. BC PST may also apply to BC sellers. Your payouts page and emails show it on its own line.

9. Listings and French

This agreement is available in French and in English, and the French version is presented first. On the English site, you are bound by the English version only if you expressly ask for it, by ticking the box provided for it before you set up payouts; we keep which version binds you.

Catalogue pages are shown in French and English. What you write (listing notes, lot titles and descriptions, your store page and events) is shown on the French site with an automatic French translation, marked as such, with a link to your original. You remain responsible for what you write. You may write in French or in English; in French, nothing is translated.

Your fee statements and payout emails are sent in the language of your account; an English one also carries its French version.

10. Suspension and termination

You may close your shop at any time after completing open orders. Kontora may remove listings, or suspend or close a shop, only for a serious reason: a serious or repeated breach of this agreement, risk of fraud, a legal requirement or repeated buyer complaints. Kontora does not suspend or close a shop at its sole discretion. We tell you the reason and give you at least 7 days' notice before suspending or closing your shop, except in cases of fraud, safety or legal requirements. You may ask once for a review, by email to our support address, within 30 days. Money owed to you for completed orders is still paid, less refunds owed to buyers.

11. Responsibility

You are responsible for your items, your listings and your compliance with the law. You agree to cover Kontora for losses caused by your breach of this agreement, to the extent permitted by law. Kontora's liability to you is limited to the fees you paid in the 12 months before the claim, to the extent permitted by law.

12. Governing law and changes

This agreement is governed by the laws of Quebec and the applicable federal laws of Canada. We will announce changes at least 30 days before they take effect; you may close your shop before that date if you do not agree.

13. Contact

[LEGAL ENTITY NAME]
Email: support@kontoramarket.com