Prohibited Items and Intellectual Property

1. Items you cannot sell

Ce document est offert en français : version française. The French version is presented to you first. You may choose to be bound by this English version instead, by ticking the box provided for it before you pay or set up payouts.

• Counterfeits: any card, product, packaging or accessory that imitates an official product.
• Proxies, custom and fan-made cards, and unofficial reprints, even if labelled as such.
• Resealed product: boxes, packs or decks that have been opened and closed again, rewrapped, or whose seal is not the original factory seal. Searched or weighed packs sold as unsearched.
• Fake or tampered grading slabs, altered labels, cards placed into another card's slab, or grades that do not match the grading company's records.
• Stolen goods, or items you do not have the right to sell.
• Items that infringe intellectual property, such as unlicensed merchandise or photos copied without permission.
• Digital codes and accounts, at this time.
• Anything illegal to sell or ship in Canada, or that Canada Post does not accept.

2. What is allowed, with disclosure

• Official reprints and reissues made by the publisher, listed as the reprint they are.
• Genuine cards that are signed, altered by an artist, or misprinted, if the listing says so clearly and shows it in photos.
• Genuine cards in other languages, listed with the correct language.

3. Condition and grading accuracy

Sellers must use Kontora's condition scale (NM, LP, MP, HP, DMG) as defined in the Seller Agreement. For graded cards, the grading company, grade and certification number must match the label and the grading company's records. Buyers can open a Guarantee claim when condition or grade is misrepresented.

4. What happens when rules are broken

• We remove the listing and may cancel open orders, with full refunds to buyers.
• For counterfeits, resealed product and fake slabs, the seller bears the refunds and may lose their shop on the first offence.
• Repeated or deliberate breaches lead to permanent closure. Where appropriate, we report to the police or rights holders.
• Sellers can contest a removal by replying to our notice with evidence.

5. Reporting a listing

Anyone can report a listing they believe breaks these rules using the report link on the listing, or by writing to support@kontoramarket.com with the listing link and the reason.

6. Notice and takedown for rights holders

If you own a trademark, copyright or other intellectual property right, or act for the owner, and believe a listing infringes it, send a notice to support@kontoramarket.com with the subject "IP notice". Include:

1. your name, organisation, address, email and phone number;
2. the right concerned (for example the trademark and its registration number, or the work protected by copyright);
3. the link to each listing concerned and what in it infringes;
4. a statement that you believe in good faith that the use is not authorised by the owner or the law;
5. a statement that the information in the notice is accurate and that you are the owner or authorised to act for the owner;
6. your signature (a typed name is enough).

We review complete notices within 2 business days. If the notice is well founded, we remove or disable the listing and inform the seller, giving them the notice details needed to respond. The seller may send a counter-notice with evidence that the listing is lawful (for example proof of purchase from an authorised source); we may then restore the listing and tell you. We close the shops of repeat infringers.

This voluntary process does not replace any process under the Copyright Act or the Trademarks Act, and does not limit anyone's right to go to court.