The Kontora Guarantee
Every order paid through Kontora checkout is covered. You get the card you ordered, as described, or your money back.
It never arrived
Report it if the package has not arrived by the end of the delivery window, and no later than 30 days after that date.
Tracked: if tracking does not show delivery to your address, you get a full refund. Lettermail: we ask the seller for proof of mailing and refund you unless there is clear evidence of delivery.
It is not as described
Report it within 14 days after delivery, with photos, when the item is different from the listing:
- wrong card, set, language or finish;
- condition worse than listed, even by one grade (listed NM, arrives LP), or damage that was not disclosed;
- a graded card with a different grade, grading company or certification number, or a damaged slab;
- sealed product that is opened or resealed;
- a counterfeit or proxy.
What you get back
The item price, its shipping and the related taxes, to your original payment method. If we ask for a return, you never pay for it: we send a prepaid label or reimburse the cost.
How to report a problem
- Open the order in Account, My orders.
- Click Report a problem and say what happened. Add photos.
- The seller sees it first and has 2 business days to answer.
- No answer, or no agreement: click Ask Kontora support. We decide within 5 business days after hearing both sides.
Not covered
- purchases paid outside Kontora checkout;
- a change of mind;
- damage after delivery;
- reports made after the time limits above, unless the law gives you longer.
Your rights under consumer protection law apply in every case.